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New router

Lydia44
Visitor

‎07-05-2024 04:54 PM

Hi, I had an engineer come out to check my broadband as it was having issues, found there was nothing wrong although my speeds are drastically low. He suggests asking for a new router, how do I do this? 

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2 REPLIES 2
Mustrum
Ace Contributor
Ace Contributor

‎07-05-2024 05:04 PM

@Lydia44  give the broadband care team a call, they can let you know your options.

https://ee.co.uk/contact-ee/technical-support/broadband-landline 

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XRaySpeX
Grand Master
Grand Master

‎07-05-2024 05:05 PM

Phone CS.

But what issues are you having?

What EE BB plan are you on & what router have you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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