Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello Community,I've noticed that some of our orders for TV and broadband services have been getting canceled, and I'm trying to understand the common reasons behind these cancellations. Could any engineers or experienced members shed some light on t...
So I was sold a new broadband package and guaranteed a minimum of 41mbs (I know that is terrible but I live in Cornwall, UK) just did multiple speed checks and I'm getting 27. This isn't the 1st time it's been lower than promised. As I said to the gu...
Hi all,After some advice. I'm with Sky and have given them notice to cancel for 15th May. I've signed up with EE Broadband, but the first available activation date was 16th May. so have signed up with that.Have I done this correctly? I can't tell whe...
I just renewed my broadband and have a hard credif search appearing on my file. Can someone explain why?
How do I change ee smart hub from 5GHz to 2.4GHz... I need to connect some bulbs... then change it back again... If anyone can help please...
I moved from BT broadband to EE Fibre in approx August 2022 after finding a deal on the EE app. I called EE and arranged for the new broadband to be set up. At no point was I told to cancel the direct debit to BT and I was under the impression that t...
Hi,I've purchased a 30-day pass to use an EE Wifi Hotspot. The signal is strong where I live and the speed of internet is fast, but periodically and randomly the wifi will just timeout even when I am using it; which is really problematic when on vide...
I signed up for move from BT for BB TV and phone as well as mobile. Went live yesterday and I've spend hours on the phone as never got a single confirmation e mail. They told me they will write to me instead as my BT internet email is not recognised....
Basically dealing with these lag spikes for months now, the internet basically completely cuts off (the black markings) every so often and if it doesn't, there's usually a huge ping spike which is as good as losing connection too.Is there any way to ...
Hello I am currently on full fibre 900 and wish to downgrade to full fibre 150 as i am within my cooling off period , i spoke to EE agent yesterday (Date 10-4-24) this agent accepted my downgrade request and texted me a link for me to approve documen...
