Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Online shopping when paying money goes out then freezes and don't receive items

I've recently got a oppo lite phone..everytime i do an online shop and make a payment it freezes . The payment comes out my bank but I don't receive items as it doesn't go through on there end . Is this a phone issue as it works fine on my old phones...

WiFi calling has stopped working

WiFi calling has suddenly stopped working on my Samsung Galaxy A51. I've tried the flight mode trick mentioned in other posts but to no avail. WiFi calling is ON, with WiFi preferred. It all used to work fine until recently but now resolutely shows ...

Resolved! Adidas voucher

Hi I recently upgraded by phone and with it I was told I would get a £300 voucher to use at adidas. When will I receive this voucher?

QC Tested sticker over broken manufacturer seal

I’ve just ordered a Samsung tablet. It was supposed to be brand new but the Samsung seal was broken with a “QC tested” sticker placed over the top. I’ve been with EE/Orange for 15 years and never had an item with a broken seal before. Could anybody a...

No volume on oppoX5

Lost volume on my Oppo X5 Lite

Resolved! S22 free galaxy earbuds pro

Hi I ordered online a new s22 with trade In and it says in advert on app you can claim free galaxy earbuds ? Is this true as I can't seem to find out how to do this, can someone please help

S22 ultra locked

Have an S22 ultra which says to many login attempts. Locked out, new phone and EE sais I have to speak to Samsung, think they need to except responsibility. No way of unlocking

MCK CODE ON SAMSUNG

Hi guys!Please this is my first time of using a samsung phone. I entered a wrong unlocking code for a number of times and the phone is now saying that I need an MCK code to unlock. Please I did not know anything about the unlock code hence my inputti...

Mobile data

HelloMy mobile doesn't seem to be working and it hasn't for the past couple day (from what I've noticed) I have tried multiple troubleshoot solutions from Samsung and it still does not work.So I was wondering if the EE network is down or if there is ...

EE upgrade/phone update

Has anyone updated/upgraded their Android phone following receipt of a request from m EE to do so? I did and very much wish that I hadn't. The update has wiped out all of my folders and created a load of new, unwanted, useless Google apps. I can't f...