Online shopping when paying money goes out then freezes and don't receive items

[Drewboy9292]

• I've recently got a oppo lite phone..everytime i do an online shop and make a payment it freezes . The payment comes out my bank but I don't receive items as it doesn't go through on there end . Is this a phone issue as it works fine on my old phones ?? So far I've lost 100 pounds .

Are anyone else having problems 

[Leanne_T]

Hi @Drewboy9292 

Thanks for coming here.

Are you connected to WiFi or using mobile data when this happens?

Have you tried another browser?

I would also suggest speaking to your bank if you have not received the orders and the payments have been taking and not showing as pending to be refunded.

Leanne.

[Drewboy9292]

Hi. I have done orders on 2 different sites using my data whilst making payment. One of them are giving me a refund and the other one the bank is investigating. I can try next time using WiFi see if it makes any difference but it's just the waiting for a refund which is a pain if it does carry on. I do have an old phone I can use to do shopping but it's just a bit of annoying to have to do that. Never had a problem with my last phone before I upgraded 2 weeks ago so wasn't sure if it's an oppo problem .

Thank you for your reply 

[Leanne_T]

Thanks @Drewboy9292

Have any payments been successful using this phone? 

Does the website time out or show an error message? 

Leanne.

[Drewboy9292]

When doing payments it will go to a screen that has a loading symbol then goes to a white screen then I receive message from bank saying payment of amount has come out but because it's froze it hasn't gone through to retailer to process the order   .

Only with online retailers like clothes shops etc it has done it with. I've also contacted retailers to see if order has came through but there's nothing on there systems I went for a meal last night and used my Google pay to pay using the restaurants app and that was successfull. It' seems to be just online retailers 

[Drewboy9292]

I've just turned WiFi on and used same retailer and done a order of 1 pounds ( socks lol) and it's gone through. So not sure if it's data or not that's the problem 

[Leanne_T]

Can you access other sites when this happens? @Drewboy9292

Does your device still show signal?

Thanks.

Leanne.

[DebbieLeigh75]

What we're the two sites that you applied for free credit Hun Please Thank you 👍🙏🏼