16-01-2023 01:23 AM
Are anyone else having problems
16-01-2023 09:04 AM
Hi @Drewboy9292
Thanks for coming here.
Are you connected to WiFi or using mobile data when this happens?
Have you tried another browser?
I would also suggest speaking to your bank if you have not received the orders and the payments have been taking and not showing as pending to be refunded.
Leanne.
16-01-2023 09:21 AM
Hi. I have done orders on 2 different sites using my data whilst making payment. One of them are giving me a refund and the other one the bank is investigating. I can try next time using WiFi see if it makes any difference but it's just the waiting for a refund which is a pain if it does carry on. I do have an old phone I can use to do shopping but it's just a bit of annoying to have to do that. Never had a problem with my last phone before I upgraded 2 weeks ago so wasn't sure if it's an oppo problem .
Thank you for your reply
16-01-2023 09:25 AM
Thanks @Drewboy9292
Have any payments been successful using this phone?
Does the website time out or show an error message?
Leanne.
16-01-2023 09:31 AM
When doing payments it will go to a screen that has a loading symbol then goes to a white screen then I receive message from bank saying payment of amount has come out but because it's froze it hasn't gone through to retailer to process the order .
Only with online retailers like clothes shops etc it has done it with. I've also contacted retailers to see if order has came through but there's nothing on there systems I went for a meal last night and used my Google pay to pay using the restaurants app and that was successfull. It' seems to be just online retailers
16-01-2023 09:44 AM
I've just turned WiFi on and used same retailer and done a order of 1 pounds ( socks lol) and it's gone through. So not sure if it's data or not that's the problem
16-01-2023 11:59 AM
Can you access other sites when this happens? @Drewboy9292
Does your device still show signal?
Thanks.
Leanne.
16-01-2023 01:00 PM
What we're the two sites that you applied for free credit Hun Please Thank you 👍🙏🏼