Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Setting up Samsung Smartwatch 5

Hello.I've been with O2 for like 15 years and I've been trying to set up my 2 previous smartwatches to work in LTE mode but it never happened. Recently one of the o2 store employees told me that he will be honest with me and that it will never work i...

Resolved! unlock phone

How do i unlock my phone?I no longer have the ee sim card, i had the phone unlocked a few years ago to open to any network.But i did a factory reset and now the phone is locked to ee again. I put new network sim card in but it did not ask for puk or ...

Resolved! Don’t know encrypted password

Hi I do not know the encrypted password to enter on phone to start up my device. How can I find this or change this?

Compatable s8 with ee

I moved to EE from BT in Dec.Since then I am unable to use mobile data as I am to my S8 is not compatable with EEI tried a another sim from 02 Which worked fine with data and phone.This is very frustrating as Samsung say there is no issue

Black screen/phone restarting

Recently upgraded to a samsung galaxy A53 about 5 weeks ago, this past week ive had black screen issues and the phone restarting itself very often... i only managed to get the screen working maybe once/twice a day... is this something i could go into...

Internet

I can't access my emails as it says the internet is not connected, is this a widespread problem at the moment?

Pixel 6 issue

I have a Google pixel 6 phone which is less than a year old and it is constantly crashing, it reloads itself randomly and doesn't open webpages when on the chrome browser. I'm finding the issues are getting more and more frequent, despite the phone b...

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Galaxy Samsung Watch 5 LTE doesn’t work

I recently got a Galaxy Samsung Watch 5 Pro, so the LTE version. I was under the impression, that once purchasing a data plan I would be able to make and receive messages on my watch with my phone being off! The calls work, but messages don’t. What’s...

Resolved! A53 dual SIM

Can anybody confirm whether the A53 provided by EE is dual SIM? I understand Samsung produces both single and dual SIM versions so I'm trying to confirm which one EE offers.Thanks.