Compatable s8 with ee

[Fluff5]

I moved to EE from BT in Dec.

Since then I am unable to use mobile data as I am to my S8 is not compatable with EE

I tried a another sim from 02 

Which worked fine with data and phone.

This is very frustrating as Samsung say there is no issue

[Christopher_G]

Hi @Fluff5

Welcome to the community.

Are you on contract or pay as you go? Do you have an active data allowance on that SIM card?

Chris

[Fluff5]

Thanks Mark
On Contract 20gig of Data Non used!!!

[bristolian]

When you say your S8 is not compatible, what do you mean? Where was it purchased from?

You've not mentioned any problems making or receiving calls, so I presume that your phone is connecting to EE's network.

And if so, then problems with mobile data could just be a config issue - especially if the phone was previously used on a different network.

[Fluff5]

Thank you for response.The phone was was purchased unlocked and new 3 years ago.I was with BT who then I was told were no longer having mobile deals so we were moved to ee.Since that time in my office I am told not registered on Network. I have no mobile data all of which I had from BT.
I spoke to Samsung yesterday who were unaware of any issues.I put an 02 SIM which worked with no issues 

[David]

Hi @Fluff5 

If you click HERE you will be able to send configuration messages to your phone so you can use the Internet and MMS again.