Don’t know encrypted password

[dave_290984]

Hi I do not know the encrypted password to enter on phone to start up my device. How can I find this or change this? 

[Chris_B · Accepted solution]

@dave_290984  If you don’t know the password you’ll have to factory reset it.  The device will be locked to a Google account so you’ll need to your account information in order to set it back up.