S22 free galaxy earbuds pro

[Dannymabe]

Hi I ordered online a new s22 with trade In and it says in advert on app you can claim free galaxy earbuds ? Is this true as I can't seem to find out how to do this, can someone please help 

[James_B · Accepted solution]

Hi @Dannymabe,

Welcome to the EE Community. 🙂

You can claim your free gift via the Samsung website.

Hope this helps.

James

[lindseyprry]

Not sure if you found out the answer to your question but you should get a link to claim your buds. I didn't get one so rang them and they sent the link. Everyone who pre orders are entitled to claim free buds 

[swannley]

If it's anything like previous years, you have to wait until you have the new phone in your hand. Previously, you went on to the Samsung Members App where there is a form to fill in (you need things like the IMEI and your pre-order confirmations from EE). That goes straight to Samsung, and then it's a few weeks and they'll arrive with you. I think you'll get a text or something when the new contract is activated.

[Paul242]

What do you pur for the claim reference number?

[Leanne_T]

Hi @Paul242

Have you already submitted your claim? 

If not, you won't have a claim reference number to track the order. 

Leanne. 

[Paul242]

Not yet. How do I put a claim in? Do you have a link please?

[Leanne_T]

Hi @Paul242

You can find all the information you need on the Samsung website here. 

Leanne 🙂

[Paul242]

Thanks Leanne, I've managed to get my claim in. I was also meant to get a free screen protector/case with my order as well but that hasn't arrived. Do I need to claim for that too or request it separately?

[Leanne_T]

Great news @Paul242

Did you take insurance when you ordered? 

Leanne 🙂