11-02-2022 07:33 PM
Hi I ordered online a new s22 with trade In and it says in advert on app you can claim free galaxy earbuds ? Is this true as I can't seem to find out how to do this, can someone please help
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12-02-2022 10:11 AM
Hi @Dannymabe,
Welcome to the EE Community. 🙂
You can claim your free gift via the Samsung website.
Hope this helps.
James
12-02-2022 10:11 AM
Hi @Dannymabe,
Welcome to the EE Community. 🙂
You can claim your free gift via the Samsung website.
Hope this helps.
James
19-02-2022 10:40 AM
Not sure if you found out the answer to your question but you should get a link to claim your buds. I didn't get one so rang them and they sent the link. Everyone who pre orders are entitled to claim free buds
19-02-2022 12:22 PM
If it's anything like previous years, you have to wait until you have the new phone in your hand. Previously, you went on to the Samsung Members App where there is a form to fill in (you need things like the IMEI and your pre-order confirmations from EE). That goes straight to Samsung, and then it's a few weeks and they'll arrive with you. I think you'll get a text or something when the new contract is activated.
19-03-2022 10:44 AM
What do you pur for the claim reference number?
19-03-2022 10:50 AM
Hi @Paul242
Have you already submitted your claim?
If not, you won't have a claim reference number to track the order.
Leanne.
19-03-2022 10:52 AM
Not yet. How do I put a claim in? Do you have a link please?
19-03-2022 10:54 AM
19-03-2022 11:18 AM
Thanks Leanne, I've managed to get my claim in. I was also meant to get a free screen protector/case with my order as well but that hasn't arrived. Do I need to claim for that too or request it separately?
19-03-2022 12:28 PM