Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 132273 Views
  • 49 replies
  • 20 Helpful

Slow wifi

Why am I getting less than 40mbs speed now when I pay for over 100mbs unlimited data, and until about Christmas I was constantly getting 135 - 140mbs on my sim router. It was great. Now the internet is buffering a lot!

Grahamjv by Visitor
  • 235 Views
  • 1 replies
  • 0 Helpful

Resolved! EE no longer tracking my data usage?

Hi,Since about a week ago, EE no longer appears to accurately track my data usage.I’ve attached 5 screenshots demonstrating this - the narrative as follows:1. Data before usage (98.1GB remaining)2. iPhone Mobile Data for EE Line (the only line on thi...

01A18634-E30F-4120-834F-FD7580BB6BD6.jpeg C44A1C79-83A6-459D-A423-61D11AC0FD6F.jpeg 5B4EBEE0-C156-4017-A959-76AA323E64B7.png BEFBB56A-5CEB-4CBC-A1B1-B7321366798E.png
cdd89 by Contributor
  • 488 Views
  • 6 replies
  • 0 Helpful

Signal getting worse everyday

My signal is getting worse everyday. surly if I'm paying for a service and it's not being provided then ee are in breach of the contract made between us. I play my game and my son plays the same one I constantly get buffering while he plays with no p...

Mark197 by Explorer
  • 1369 Views
  • 6 replies
  • 2 Helpful

Ps4 pro nat type

I use s22 ultra for ps4 hotspot. On my previous phone, galaxy a13 5g ee hotspot was nat type 2. On s22 ultra it is now nat type 3. I put sim back in old phone and that also is nat type 3. I try contact technical support but messaging unavailable it s...

Connection

Absolutley rubbish cannot get signal in certain areas takes forever to connect to the internet using mobile data and neant ti be the best provider  load of rubbish phone says 4G but only ever 2bars sometimes hust 1 never full bars thinking if changin...

Tbirch17 by Visitor
  • 231 Views
  • 2 replies
  • 2 Helpful

Resolved! Paid for roaming pass but it’s not working

I’m in Kenya and have paid for a week’s roaming pass. it worked for about an hour and now isn’t working. Roaming settings are turned on, mobile data on - have restarted my phone several times.any ideas ? 

Isl by Explorer
  • 481 Views
  • 3 replies
  • 0 Helpful