Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 135599 Views
  • 49 replies
  • 20 Helpful

Data Usage rapidly reducing

Ive hardly used the data function on phone, yet ive used over 7GB already, in less than 1 day....google chrome alone has eaten up 7.56GB.ive just done a speedtest and that seems to have reduced data by 1.25GB ..Any idea what is going on.....I have a ...

marco806 by Contributor
  • 284 Views
  • 4 replies
  • 1 Helpful

USA Roaming

Hi all - I’m having roaming issues in the USA, I’ve been here for about a week.My iPhone isn’t able to stably connect to a local carrier. When I come off airplane mode, it will search for a network and does connect (and show 5G status) but it will on...

Resolved! 4g goes from 45Mb to 1.3Mb

Why does my 4g go from 45Mb/s at 5am to 11Mb/s at 9am, to 7Mb/s at 2pm, to 1.3Mb/s after 4pm?Is this by design or because the mast is over subscribed?

5g/4g not working

For the past few days my mobile data hasn’t been working and can only use my phone when connected to wi-fi. Doesn’t matter where I am, how do I fix this 

Beware. Add on is recurring!

I needed extra data so I bought an add-on.  It was not obvious to me that this was a recurring charge.  When I got a text telling me I was puzzled. I cancelled before the next direct debit but it says the bill had already been prepared and I will be ...

Resolved! Grindr

My network doesn't seem to allow me to access grindr 

Mjaber43 by Visitor
  • 552 Views
  • 1 replies
  • 2 Helpful

Unable to Gift

For some strange reason when trying to gift data within my family account it keeps giving me an error saying, unable to process try again later. This is happened for a few days now and despite me having in excess of 90gb unused data… is is only me? T...

PeterGen by Explorer
  • 274 Views
  • 3 replies
  • 1 Helpful