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5g/4g not working

Jesshaunch
Visitor

For the past few days my mobile data hasn’t been working and can only use my phone when connected to wi-fi. Doesn’t matter where I am, how do I fix this 

4 REPLIES 4
MXMic
Investigator
Investigator

Hi there,

 

What type of phone are you using? This will help me with helping you, as I'll know exactly where you need to go.

 

Thanks!

Christopher_G
EE Community Support Team

Hi @Jesshaunch

You need to make sure that mobile data is switched on in your settings. If you let us know which mobile phone you have, we'll do our best to help.
Chris

 am using an iPad

I’m using an iPad