Beware. Add on is recurring!

[anthonyc0603]

I needed extra data so I bought an add-on.  It was not obvious to me that this was a recurring charge.  When I got a text telling me I was puzzled. I cancelled before the next direct debit but it says the bill had already been prepared and I will be charged for another month.

I feel abused as a customer.  Second time with EE.

[Chris_B]

@anthonyc0603   They are stated as such.  Please see the image below 

as you can see it’s re-occurring and the add on below that one says “one off”.   

[anthonyc0603]

Nope - does not say that when I look at my plan.  I notice you get a choice for one-off or recurring.  I don't recall that choice for unlimited.  I definitely wanted a one-off.

I bought the unlimited data add on. 

[Chris_B]

@anthonyc0603   Don’t look at your account as that’s just showing the add on.  Here’s the webpage and the only unlimited add on is recurring. 

[Ojaege]

Exact same happened to my wife and myself on separate occasions. 

I definitely clicked on the “one off add on” as I normally don’t run out of data. It signed me up for a recurring package straight away. When I now tried to cancel - it charged me for a second month. 

Very disappointed with EE.