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jojo1411
Posts: 2
Registered: ‎09-06-2013

I have lost 3G connection on my iphone

3G connection has been lost on my iphone. I can only connect to wifi from home. Cant email, text, whats app or i message either other than when I am at home and connected to wifi

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jmitchel
Posts: 4,167
Registered: ‎30-10-2012

Re: I have lost 3G connection on my iphone

Try a network reset.  Settings>General>Reset>Reset Network Settings.  Follow the prompts and your iPhone will then re-boot. You will need to re-enter your WiFi password once it re-boots but no other data is lost.

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Explorer
jojo1411
Posts: 2
Registered: ‎09-06-2013

Re: I have lost 3G connection on my iphone

Thank you, I have already tried that but it does not re-set - any other help :smileysad:??

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jmitchel
Posts: 4,167
Registered: ‎30-10-2012

Re: I have lost 3G connection on my iphone

Can you make/receive calls?  Is there any other icon instead of the 3G one?

 

If you can still make calls, it could be an account issue.  I had something similar happen when I was on T-Mobile.  When I phoned them they refreshed my account and everything worked again.

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