Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Sim only

Paying my outstanding balance

Hi, I’m trying to pay my invoice but it’s keep telling me to refresh the page or to contact you.could you advise me what to do please.

Resolved! Daughter to take on her phone

I currently have x2 phones on my account, one is for my daughter but she is of an age now (and employed) whereby she can have her own account - how do we separate the account and she can retain her number? Her Sim contract expires in August 2023 . c...

trade in phone

afternoon EE.....received an e-mail from you today ......'Hi DAVID,By now you will have already received several reminder SMS's to send back your trade in device.This is a final reminder to send back your Apple iPhone SE 2022 256GB by June 17, 2023, ...

Resolved! Cancel contract

Options to cancel my contract

Hi,I have been an EE customer since 2021. I took out a new phone contract on 13/02/2023. It will run for two years but due to a mid-contract price increase, I am very disappointed and looking at what options I have to end the contract earlier. Please...

Resolved! End my contract

Hi can I cancel my contract please which ends 14/06/23 please

Bill

I called ee last friday to discuss my bill this month. I have got a mobile and a 5g box. Currently i’m paying £62 for the mobile line (which is a joking as I started paying £55 when i bought my device), the man at the shop where i bought the 5g box s...

Re: my monthly plan

i am in dispute because i want to lower my plan but ee dont want to know!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Extra Charges - What on earth is going on at EE???

So....last month - extra charges applied for calls not made to Canada? Long conversation to Customer Services. assured a credit would be applied to my account for this month (I pay by direct debit).This month...extra charges again no credit - a call...