Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

why has my account on pc no been updated since 2020

£50 deposit

Hi I'm near the end of my contract and I'm planning to leave EE. I've gone through my documents and seen that I was charged a £50 service fee on my first bill 2 years ago. I've checked my EE bills and I don't see a credit for this on any of my bills....

Resolved! My EE app is still not working how do I pay my bill

Re: Monthly itemised billing

How can I order my itemised bill from 01/03/2023 to 28/04/2023

Re: what to do if i fail a credit check

This appears to not be an isolated incident. I have held a bank account for around 40 years and over that time have had credit for all manner of things and have NEVER been refused. Apparently applying for a £20 a month sim only with EE has toppled my...

Upgrade and Trade in

So I upgraded on a flex deal and as part of the deal, over the phone, I was told if I traded in my old phone I would get £18/month discount on my plan. I get a 20% perk discount through my job and added this to my account the following day via the he...

Bill

I’m trying to pay my bill but because you have updated the app I can’t

Sim contact

Hi, can I leave a sim contact at any time? Is there a charge? Thanks

Paying my bill

I can't use my app to pay my bill, EE will now cut off my data and I will probably be charged extra. This isn't acceptable.

Debit card blocked after transfer to Tesco mobile

HiSince transferring to tesco mobile from EE my debit card has been blocked for any online card payments to anywhere. I've contacted the bank and they say there is no block from their side, it's apparently a common problem when transferring and I ne...