Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 8264 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 18431 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 35782 Views
  • 49 replies
  • 11 Helpful

Phone upgrade

Hi ive got a phone upgrade due this july, i live with family, will it affect my family’s credit scores as we live in the same house?thanks

Credit limit.

Its saying I've reached my credit limit and my line is suspended. It won't let me phone 150 to discuss this. Have made an extra payment to get me in credit but still saying my limit is reached. Thing is, I've hardly used the phone/text and I'm well i...

Allan41 by Investigator
  • 162 Views
  • 6 replies
  • 1 Helpful

Proof of barring

i lost my Mobail phone then I claim my insurance through Barclays Bank  so they requested me a proof of usage and barring .i  request to to ee  and they provide me the proof of usage but they refused to provide proof of barring because I didn’t buy t...

Marn by Visitor
  • 85 Views
  • 1 replies
  • 0 Helpful

How can I link my new sim only plan to my account

Hi new here I’m in the middle of switching to ee from bt but I can’t seem to link my new contract to the ee account I already have set up do I need to close my ee account then start again as wont let me register for new ee id coz my email already reg...

Payments added to bill

I’ve just seen that 3x £10 payments were added to my phone bill and this wasn’t me. Any idea how this was allowed to happen? And how I can get it back? 

Navi85 by Visitor
  • 70 Views
  • 1 replies
  • 1 Helpful

Resolved! SPEND

I can’t get a response using SPEND on 150

PaulDH by Investigator
  • 103 Views
  • 3 replies
  • 0 Helpful