Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Services are restricted and cannot even ring EE?

I upgraded my phone early and it is due to arrive today, I tried to make a call out this morning and got hit with a "As you have reached your credit limit your services have been restricted" yet my bills are fully up to date to the point where my new...

400 hours in to 72 hour call back.

So I added a product to my contract, returned the item 1 week later. 3 days after return I had been informed by EE they had received my parcel. I call them to ask about adding another product and was told "72 hours to process the return then you can ...

Scammed byEE

EE have put me on a 24 month plan without my permission I live in the Philippines 6 months of the year so why would I sign up for a plan

Spend cap

How do I change my spend cap I’m in USA and can’t use my phone

Resolved! Bill payer

Unfortunately, although I am the the bill payer and main account holder I cannot get access to the other lines linked to my account or make updates. How can I relink my number as bill payer?

Resolved! EE contract

I’ve contact EE on 5/12/2023 to end my contract why haven’t I received an email confirmation regarding this and they took the full payment out it my account?

Re: Billing

Why is my bill still 238 when my contract ended on the 13 December and I only upgraded 1 phone

Resolved! 5Gb pay monthly essentials offer £9.10, account info shows £13?

Yesterday I rang EE to switch from pay as you go SIM only to the current 30% off SIM only offer for 5Gb Essentials, 24 months shown costing £9.10 per month on the EE website (I have a screenshot). The Ts&Cs were shown on a weblink during the switch p...

Resolved! Delay bill

Delay bill

Resolved! Calls abroad

I rang a number in Turkey (I meant to use WhatsApp but called on mobile in error 臘‍) as soon as I realised I cut the call after a couple of seconds. The call wasn't answered but I have been charged £3.91....is this correct?