Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Reprinting old invoices July 2023

still being charged

Hi I cancelled my sim only I. June 2023 because it was out of contract and being charged too much for what I was getting I was told it was cancelled . But no still being charged for something I'm not using had bailiffs letters paid that I'm still try...

Resolved! New Direct Debit

I have just moved my account from PlusNet to ee. I went through all the procedures and security with the ee operative who seemed to be in a terrible hurry. As a result, despite me spelling my name out clearly during the call, I have received a conf...

Unsuspend account

Hi there. I've been trying to call EE to unsuspend my account but as there's no network available I am unable to do so. I can't even pay my bill online or through the app as it says there's a problem and to try again later. How do I sort 5his issue o...

Resolved! How to change from postpaid to prepaid mobile account

Cancle SIM contract from abroad

Hello EE Community,I recently moved to Germany and have been facing significant challenges in reaching out to EE support. Despite multiple attempts, I have been unable to connect with them through the provided contact numbers:- 150- +44 0800 0798585...

Re: SPEND CAP

Hi can I put a limit on my spend cap £20?

Re: New contract

Can somebody call me or help me with the new contract phone please

Fee's

Hi I'm being charged £2.29 A DAY!!!... for EU roaming , but I never asked for this and I can't remove it, why is this please?

Billing

I’ve just looked on my online banking and my next bill has increased by nearly £100! This for for a sim only plan at £15pm and a contact half way through. I’ve received no notification from EE about a 200% increase and extremely disappointed that the...