Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Is anyone else having trouble upgrading online?

When I try to upgrade online it just keeps redirecting me to a page that doesn't have the upgrades on

Resolved! Tablet

I am looking to upgrade to a tablet /i pad would I be able to get a quote

Resolved! Cancelling SIM Only during cooling off period

I have just started a SIM only contract with EE yesterday, and the network is not existent in my house that is of no use to me at all, and my mobile does not allow Wi-Fi calling. Can I cancel the contract within 14 days by switching operators via u...