Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Direct debit date

I changed my dd date in error, this is due tomorrow and I would like to revert it back to the 28th of each month please.

Can’t pay bill

I’m trying to pay my bill from abroad. I can’t use the app as it says it’s in maintenance. I can’t login to my ee online as it says that’s in maintenance. Calling is out of hours and texting doesn’t work. How do I pay my bill?

Bill

What is my bill this month

Billings

Need to pay my bill

Resolved! Pay bill

Resolved! Mobile and laptop

My contract is up for my mobile next month and I want to change company but I still have my laptop with 5 months remaining can I just have the laptop without the phone?

i cant pay my bill so its late now app isnt working

Issue with purchasing things with phone bill

I can no longer pay for in app purchasing via the PlayStation app anymore? When I try to do so it just says something went wrong. Been happining for months now phone bill gets paid religiously every month too what do can I do!!!!

Bill refund

HiWhen I joined EE I was told that I could claim a refund of my last bill from my old supply. How do j go about claiming this?Many thanks

Pricing incorrect for new products

I have recently switched to the new EE but when I log into my account to look at my new deals all the sim/phone prices are incorrect. If I am signed out I can see new sims for as low as £13.50 per month but when I log in the cheapest is £21. It appea...