Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Feeling completely screwed over by what I thought was a reputable company

3 years ago I took out another line for my 10 yr old nephew and on that call I ensured that no payments could be made to 3rd party apps - I was assured that no purchases could be made and there was no issues for 3 years I upgraded the contact in Jan...

Resolved! About my insurance

Can you please let me know what is going on with my insurance about getting another phone

1st Bill

I need to know when my 1st bill will be taken to avoid it being missed.

leaving EE

I am looking to leave EE. I no longer have my sim card so I would be unable to receive a PAC code or anything sent to that number. Am I still able to cancel my contract? And if so, what details do I need to provide when canceling my contract?

Hi

Hello, I have missed two months of installments, how can I pay them?

Ee pay bill online not working

Pay online bill is not working it keeps coming up with an error saying they couldn't process payment

Leaving EE

I moved to another country and have not used a phone with EE for more than three months. But I have already been charged a large amount of debt. How can I terminate the contract with EE?

Out of Contract discount

When does the Out of Contract Discount kick I'm and how long does it last ?

Resolved! How to cancel my sim only direct debit to pay via credit card instead?

There only seems to be an option to change direct debit card details under bills and payments. How am I able to actually cancel payment to my plan through direct debit so I can instead pay my plan by credit card each month?

I need to get recent DD payment invoice

Hi,How do i view and get the invoice from your site because .DD payment invoices access is very dificult to get those.Yesterday gone of the DD payment i can't get the invoice from your site. Please advise me. Thank youVathsala