Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Billing

Hi is there a way I can put a cap on to stop me from buying stuff from games like coin master and go monopoly

Phone bill

Has anyone else has a quote of like 62 pound the looked on there ee profile and it says 80

Stay away from EE scam

This is worse company to take any services. Intially, sales team will tell deffierent things and later on you will get different terms and conditions. If you take services, later on you will find you scammed by EE. Thanks

Ear buds not yet received, when I renewed my contract over the phone

Dear Sirs I had renewed my contract last over the phone on the 14th December 2023. I had very clearly requested for my free Ear buds with the new phone. My new phone did arrive at my place and address but Ear buds not yet received. When I renewed my ...

Why I won't be renewing my contract

Sometimes it can be hard to pinpoint exactly where you made a decision, or which exact straw broke the camel's back. Maybe if I hadn't had the experience that I've had today, I would have kept the previous one to myself out of a belief that I'd just ...

Selling contract to vulnerable and mentally unwell person.

Hi, my girlfriend has just gotten out of a mental health hospital after having a manic episode from bipolar. 3 days before getting sectioned, 18th January, she went into an EE store in a town centre in her pyjamas and in a childlike state, very clear...

Bill

I need my recent bill I can’t find no setting on here

Upgrade to SIM only impossible via Website or App

Hi. I am getting extremely frustrated with the inadequacy of the website and app for doing what should be a simple upgrade at the end of a contract. I am trying to move to a SIM only deal, the website just reverts back to another number on my account...

why are you still trying yo charge me for a number thats not mine

i/we went through all this the other day iva this web site/messanger to sort this out and its now days later and nothings change i cnnot use my phone your still asking for more monwy that has nothing to do with me either sort it out agasin as agreed...

Out of contract

can someone help