Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Billing

Anyone know why I've been getting charged twice for my bill please. I paid one on the 6th of march and on the 12th its saying again and saying I've not paid it. T.i.a

Letter for debt recovery but owe nothing?

Received a letter saying I owt £53.14 I’ve checked my account and spoke to someone who said I owe nothing and my bills are paid via direct debit.. however this has now effected my credit score?

Trade in for s24 ultra

Looking to upgrade to s24 ultra and trade in an s21 +. It says the monthly cost for the essentials plan was £30 but is half price for months. However it also says that there is a trade in discount of £27 meaning, the monthly cost is £3 per month. Wil...

Resolved! Can I link my daughters account to mine

Is there any benefit in me linking my daughters sim to my account?I have a contract on my phone, and then I pay a monthly sim only deal for her.

Resolved! Contract remaining

Hi All how can I find out how long is remaining on my sim only contract please?

Mobile bill

I’m very sick in and out hospital since Christmas got adrenal insufficiency on steroids ot behind with bill need help but can’t make out going calls help please

I am unable to upgrade my mobile phone

I have been trying to get a quote to upgrade my iphone for a few weeks. I rang 150 to explain that I could not upgrade online and was offered the opportunity to upgrade over the phone and spoke with the sales team. I I would like to look at my upgra...

Can't add an additional line via My EE

I've been trying for the last 3 days to add a Samsung watch to my account having just upgraded to a Samsung phone.I don't know if it's me by EE just seem to be getting worse, when I can't do something as basic as buy a watch and plan online.When I tr...

Mid term peice rises

Can anyone tell if the mid term price rises are attached to the complete bill or just the usage ?? I have 3 phones on contract with EE as the costs of the handsets should be fixed at point of sale then surely they can't increase the costs of the han...

Resolved! Does RPI increase get based on full price of the plan or the discounted price

Hello.I have a question that I wondered if someone could answer for me please?I'm looking at upgrading my Mother's sim only plan. The one she is interested in is the EE Multi SIM Essential SIM 25GB | Physical SIM 24 months.The price of this plan is £...