Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Bills have increased 3 months in a row

Over last 3 months my Broadband and Landline bills keep increasing :Up to and including January amounts have always been £22.88 broadband ---- £5.97 call plus add on ----- £4.98 Anytime callsFebruary I've been billed £24.06 ----- £5.97 ----- £5.45Mar...

TWO late payment fees on one bill, both same date

After forgetting to pay a mobile bill last month on time, I had a late payment fee added. Ok, understood, all paid.Coming to pay this month's bill early, I find it is more than doubled with TWO late payment fees added on the same day, five days befor...

Contract & Billing isssues after cancelling a mis-sold product.

Hello everybodyI need to raise this topic as someone might be in the same situation in the future.EE customer here for 6 years now. Got 3 sim cards and paying £51 a month, England.Called EE customer service on Monday 15.04.2024. Wanted to order Mobil...

Still being charged for an old contract from 3 years ago!

I have only just noticed that I have been being charged £21.47 for the past 3-4 years by EE each month, even though my contract finished years ago. This sim has not been touched or used in any way since the contract finished. Can anyone help me with ...