Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Charges

Why am I charged £2.50p on my mobile plan?

Waiting time on hold

Been on hold 42 minutes for a general bill enquiries 48 minutes in total. Absolutely a disgrace

Resolved! Upfront payment

Please could someone advise me to whether I can voluntarily increase upfront payment on an upgrade , maybe to £500 ? Against a iPhone 15 pro monthly contract ? cheers

Billing date

Would like to change to EE from Lebara, brought a SIM only monthly plan online and SIM card was dispatch on 12 Sept 2023. I would like to port in my current phone number to EE at the end of September. Pop my new EE SIM today (22 Sept 2023) and login...

Resolved! Switching items

Evening all,I have an iPad that is all paid up that I still pay for even though it never now gets used. How do I go about ending the “contract” so I can utilise the money for another item? Is it possible to upgrade an iPad to a phone? Or do I need to...

Resolved! Whe is this phone out of contacts

Insurance

Made claim for lost phone yesterday was told that it’s been sent to back office team they would be in touch I asked what’s the time scale was told as soon as possible this is my first time claiming and it was a straight forward claim called up today ...

Resolved! My bills

Auto bill adjust

Hello,My 24 month contract ended in June.Shouldn't my monthly payment go down and auto adjust seeing as I've paid for my phone now?Thanks Nigel

Resolved! Didcot EE Store

Dear Company. I would like tell big thanks Lewis from Didcot EE Store for his helpful with my renewal contract with EE.He was really helpful nice communication I really appreciate it his attitude. Thank a lot Lewis again,but another guy George from...