Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Viewing current bill

I'm unable to view my current usage for my current billing period? I've tried online website and on the app is there another way to try find this information?

Suspend sim card

Good afternoon, I would like to suspend my account as I will be aboard from December until March 2024. My number is xxxxxxxxxxx. Please contact me so I can organize this asap. Thanks [Mod edit: Please do not post phone numbers on the public board. T...

I want a refund of £136

Hi I paid £136 on the 1st of December it came out of my account in the 4th of December. I was set up but a promise to pay thing for the third time. I explained to the woman that I phoned on the 4th of November that I won’t be able to pay £158.17 pro...

Latest bill

Why have I been charged 9.16 on my tablet bill and it does not say what charges are for.

Missed payments

I need help, I have paid my bill but it’s now saying I haven’t despite screenshots and now when I log on I can’t see anything , I believe it’s been sent to an agency but can’t locate which one as I have had no emails, texts or letters. I’m unable to ...

Change of Address

How do I notify a change of address

When can I upgrade

Resolved! 2nd mobile on account

I got my husbands mobile on my count. How dose he up grade his mobile? on my account it just shows my mobile number.

EE to replace RPI increases with CPI+3.9%!!!

Hold onto your hats people..... from next year EE is reportedly replacing RPI with the slightly lower CPI figure.... but slapping 3.9% on top of that figure! So for example of CPI was 2% next year, the price increase would be 5.9%! So, this will invo...

Resolved! Suspended account

Hi I'm first time customer of EEMy account has been suspended My first Direct Debit doesn't come out until 10/12/23On my account, it states to call 150 or 0800 number but I cant because my account is suspended Please help