Suspended account

[Snapper123]

Hi 

I'm first time customer of EE

My account has been suspended 

My first Direct Debit doesn't come out until 10/12/23

On my account, it states to call 150 or 0800 number but I cant because my account is suspended 

Please help

[Northerner]

Hi @Snapper123 

Download Skype and call the number in my signature over WiFi to speak to EE CS. 

Thanks 

[Snapper123]

Thankyou so much for your help

I do not want to install skype on my brand new phone

Is there a way you can get them to call me?

Is there text number I can contact EE on as they still work?

Even though mobile is suspended I can still receive calls and text

Thanks

Northerner

[bristolian]

Other users on this forum are just customers like yourself. I'm fairly sure outbound calls from a suspended phone should all be redirected to the Collections area, precisely for situations such as this.

If not, you can use any working phone to call on 0800 0798586

[Snapper123]

Ok, I appreciate everyone is a user here 

But I'm caught in a loop...account suspended by mistake...my online account says call 150 or 0800 number...when calling plays an automated message "cant make calls from this number as account is suspended"

Don't have another phone and live alone

Is there any other way of contacting EE, via Email maybe?

Thanks for your help

[Christopher_G]

Hi @Snapper123 

If you're near an EE Store, you could pop in and they'll be able to help you.

Chris

[Snapper123 · Accepted solution]

Having listened to the entire long automated message...

There are options to speak to someone from EE at the end

So I should have listened to the entire message, instead of putting the phone down after stating "your account is suspended"

hopefully my mistake will help others

Thankyou all

[Christopher_G]

Ah, OK, thanks for letting us know, @Snapper123. I actually didn't know that, so have learned something new. 🙂

Chris