Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Re: Depositing in online gambling using phone credit

Hiif my husband has used my details with a site how can I block please?

Limited Tariffs

Why are there limited tariffs available and are different depending on the phone you want?My wife contract renews on 19th Jan. She currently has Pixel 6 with 4gb data limit as I have unlimited and gift her data monthly (this helped us keep costs down...

Re: where do I see my itemised bill all I get is this forum every time I search

how and where do you select itemised billing

Resolved! billing

How do i get an itemised bill ?

Re: Info to 85075

Just want to jnow when my contract ends

Resolved! Statement

Hi it’s possible to receive my statement via email please many thanks

Plan.com call that they are calling from EE

One of the sales representatives call me that he is calling from EE business and he have all my details how many devices I have how many numbers I have with EE and ask me if I want to update my account from personal to small business. If I will updat...

Needs to cancel all adds on

Dear Sir/Madam you have withdraw money from my bank account without my permission as add on plan. I want you to cancel all my adds on in my account and contract. I've applied for unlimited data and text and voice plan for £27, but there is a " Unlimi...

Bill

Hello can I please get a call back from customer service at the earliest convenience thank you for your time I hope to hear from you tomorrow my number is ********** [Mod edit: Please do not share personal details as your posts are visible to the pub...

Billing

Why does it say i still owe £175 on my app when i have paid £153 off on the 20th dec?