Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
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  • 7 replies
  • 12 Helpful

Resolved! email addresses

I recently switched broadband from BT to EE. Can i keep my existing BT email address indefinitely?

WiFi Extender Usage?

I now have two EE WiFi extenders (the second one added at EE’s suggestion), however I don’t believe they are being used. I say this because when I look at the Hub Manager, it shows the two extenders with nothing connected to them.I have even used my ...

Resolved! Unknown entry on router

My new EE hub and extender are showing something on my Hub Manager that I cannot account for........."Vendor: L-TECH Corporation."  Does anyone know what this could be?  When I looked it up on Google it talks about LED dimmers that we don't have.  We...

Cant see any of by Broadband Account- At All!

Hi All,Reading through topics, I can see lots of people with my issue also.I have 3 Mobile Sims visible on my account, yet no details of by active broadband. 150 have logged multiple issues, none with any resolution. I have no way of seeing any detai...

Croftuz by Explorer
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Broadband Fibre from BT

EE advise they are taking all BT-Personal, but offer no EE-Sales contact.  BT advise they are moving Business-only, so can't respond to BT Personal-Sales...  We have both Business (looks like just Cancel & walk) & Personal (looks like add Fibre-67 - ...

LG TV User Agreements

Hi, just joined the community and hope someone can help. My parents, wha are in their 90s, recently renewed their BT Broadband and were switched to EE. As soon as that happened the streaming apps on their TV e.g. NowTV, BBC iPlayer, etc. stopped work...

maljam by Explorer
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  • 4 replies
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ee smart hub set up struggling

hello can anyone help with the ee smart hub router fibre I'm struggling to connect it to the internet it all wired up but only been flashing purple and i don't know why what have i done wrong can anyone help me please 

Amazon Fire Tv new wifi cannot connect to EE

I have EE wifi.I have not been able to log my Amazon Toshiba Fire TV to EE wifi as there is EE cookies message which does not show fully. It says click ok if you accept cookies. Nothing happens. This is preventing me from logging into EE wifi for the...

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Karen207 by Valued Contributor
  • 1448 Views
  • 105 replies
  • 52 Helpful

Devolo Magic 2 LAN DINrail Compatibility

I am interested in installing this device, so it can connect to the electrical distribution box.I have seen, online, a 'Powerline 200AV Power Ethernet Socket T1002 with 4 LAN HomePlug AV' device.On the Develo website, they promote the use of their ow...

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MISAW by Investigator
  • 43 Views
  • 2 replies
  • 0 Helpful