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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 134937 Views
  • 49 replies
  • 20 Helpful

Date gifting

I’m trying to gift data but it’s not letting me is anyone else having problems with this ? 

Kelly812 by • Explorer
  • 15 Views
  • 1 replies
  • 0 Helpful

Pay as you go data

someone rang me today to change my pay as you go plan. They said it would be cheaper and I’d get more data. I was paying £15 a month but they said it would change to £11. She said to turn my phone off and back on and it would’ve changed over automati...

Data

Hi I’m a pay monthly customer on a 2 year contract. On the 10th of every month is when my phone bill goes out and renews. I have paid my phone bill and it even sent me a text and shows on the app confirming this however on the data usage I have left ...

Strange Data drop out

OK, here's a strange one that even the EE level 2 tech support are struggling with.At certain locations, mainly near my home, I have no data on both physical sim and eSim on my S22 Ultra.Other family members have data connection with EE with no probl...

Resolved! USA Roaming

Hello I am travelling to America, I currently have an unlimited data contract, what do I need to do to keep using my phone abroad and not pay a fortune for it?  

New unlimited sim account not showing any data

New account unlimited data sim not showing any data in account, sim changed by EE once as help said it was faulty, still not working account page keeps saying there’s an error texted 150 nothing can’t call either 

Resolved! Roaming

I can't add on plan with data on abroad 

djbeat69 by • Investigator
  • 120 Views
  • 6 replies
  • 2 Helpful

Urgently seeking help - overseas

Hi EE,I’m urgently seeking your help and can’t find any other way of getting through to you, so giving this a go.I’m currently in Italy and did not text roaming before I left the UK, as I didn’t realise this was a requirement. My previous roaming pas...

Ludjut by • Visitor
  • 98 Views
  • 1 replies
  • 2 Helpful
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