Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8055 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18171 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35118 Views
  • 49 replies
  • 11 Helpful

Resolved! Contract ending

Hi my contract is ending on the 23 September 2023. I’m leaving EE and want to take my number with me.  Why when I go to my account does it says I’ll have to pay £56.48 to “leave early” when I’m not leaving early? Surely I’m already paid until my cont...

iruhaku by • Investigator
  • 461 Views
  • 4 replies
  • 2 Helpful

ID Fraud

@Help-fraud Recently, I received a letter from Arvato Financial Solutions claiming I owe £821 but I have never used EE services and do not have an account with them.I called Arvato and they redirected me to EE where I  spoke to a member of the custom...

Visitor0 by • Explorer
  • 402 Views
  • 3 replies
  • 0 Helpful

Insurance

Hi, I’ve currently cracked the back of my phone and my phone is insured I was just wondering is their an option for me to get this fixed? 

Poor Customer Service

Waiting for nearly an hour to speak to someone  - not what I’m used to (or pay for ) with EE. Covid is a long time gone - no excuse for long waits. 

EamonD by • Visitor
  • 254 Views
  • 1 replies
  • 0 Helpful

Paid by Apple Pay

I just paid my phone bill with Apple Pay, the money has been taken but it’s still showing as not being paid? 

janey21 by • Visitor
  • 1752 Views
  • 14 replies
  • 1 Helpful

Switching from business to personal account

Hello, I left my place of work and boss agreed for my phone to stay on business account until the contract expired.   The contract expires at the end of this month.   I want to remain with EE but on a personal account (I am allowed to keep my number)...

77LE by • Visitor
  • 1038 Views
  • 3 replies
  • 2 Helpful
Most solutions
More
Top Helpful authors
More