Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

given diffrent cotract

Resenty i brought iphone 14pro monthly pay for 24 months and a new sim with 10 pounds unlimited data why the store in didcot did not give me my deal, they told me i have to pay 84 monthly but now i am paying 116 pounds. I bought the phone in November...

Resolved! Re: Change of address text message

Hii want to change my address

Re: Cancelling

Live chat ? What live chat I have never yet got a real person.Ee improve your service.

Issue with Insurance Claim

HiOn 12th of Dec my i called EE to help me as my phone was lost.I've explained the whole scenario they told me to wait for 72 hours for some checks.Today i called them for the follow up the said due to the load of work your claim is under process.Ver...

Resolved! Re: Contract length

How to find my contract length

awful experience

I have to relocate to out of EU so I called customer service to leave my number, they said I have to pay nearly £370 due to I am still in the contract. When I was apply this number in westfield store, the sales did not explain about any contract and ...

Resolved! I watch

Won’t to know if watch is out off contract

Resolved! Retain SIM (number) after contract ends

What happens if your contract ends and you want to retain the phone number, e.g. you go away and return after a gap year back to the UK?

Can ı get a refund ?

Hello dont know if it was asked before but my son used my phone number to buy items for is fortnite. He kept buying and when I realised it was too late he had already spent over £200 billed to my montly EE. I was fumming and he was really sorry he th...

Resolved! Contract

Hi I want to know what time my contract will be finished and I can change my plan??