Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

My EE ESIM has no service when I’m abroad

last year I had no problem when traveling this year I’ve been Marrakesh and now I’m currently in Turkey and my eSIM has no service. I’ve turned my phone on and off multiple times and it still has no service

Calling from europe

Hello my samsung galaxy s22 wont let me make calls from spain,i have a roaming add on and can send texts and surf the net etc,but cannot make calls,i get a recorded message saying call not allowed speak to your network supplier.can anybody highlight ...

Spam texts from name no number

I get daily spam texts from names like ‘Sara’ advertising gambling services amongst others. I can’t report them to 7726 because there is no number attached, just the name. How can I stop this? I don’t want to mute them because they still come up at t...

Roaming Saudi arabia

I am in Saudi Arabia , I want to activate roaming service for number [edited]. I don’t want data , I want to receive and make text and receive and make call. I have seen the applicable charges. I will be in Saudi Arabia for one week only. Thanks [Mo...

Roaming in USA

I'm in Orlando on holiday. We've paid for roaming as an add on. This is on my daughter's iphone 12. Roaming is switched on. However her phone will not connect to a network. Any ideas?

Re: My phone keep cutting off during a call

I am having the same issues. I either drop out for a few seconds and then come back or it drops off completely. Please advise what I need to do. Thanks

Re: Roaming in poland

Am I right in thinking, I am in contract monthly. If I text roaming 150 the day I go to Greece will I only get charged for the 7 days ? I take it I have to cancel on return. I don’t want to pay £25 for a month.

MY CALL GOING DIRECT TO ANSWER RECORDING.

CALL CALLS TO MY MOBILE GING DIRCTLY TO ANWSER MACHINE, UNABLE TO CONTACT EE, MOBILE LINE BLOCKED NO IDEA WHY, UNABLE TO TALK TO EE PERSON, IS ANYONE AT EE ??

Resolved! Starlink

Can anyone tell me if EE WiFi calling works over Starlink?

Can’t receive calls abroad

Hi please assist as I can’t receive call and it’s keeps on giving the recipient that the user is currently unavailable I have changed my number into PAYG in March . I am abroad I can now receive messages but no calls even after rest of network sett...