Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Resolved! Re: Unknown charges on bill

I’ve had the same. Code is 85058 which says invalid when I checked. How can I find the company that kept charging me 19p, several times a day with some at the exact same time?

Roaming and want to speak to a human being

How do I get to speak to an actual human being and not the rubbish text service that does not answer my query.I have a very old package with EE and also an additional handset with another package for a family member. The EE app does not make it clear...

Roaming in Germany and prague

I have a 20 pound pack and I was told to buy a top up voucher from the EE sales rep for travel in Germany& Prague but my data is not working

Using my iPhone in the USA

My brother is in the USA and didn’t text ROAMING to 150 before he went. Is there any way he can use his EE iPhone in the USA whilst he is there? It seems he can use WhatsApp, but the other functions on his phone don’t seem to be working. TIA to anyo...

Roaming Abroad Pass

We will be travelling to Spain in a few weeks time and I will add the roaming abroad pass. Please could someone confirm if when I have texted 150 with roaming and the pass is activated what happens if I make a call from Spain to a UK number? Will I b...

Two factor authentication Abroad

I am trying use 2 factor authentication to log onto something but I cannot receive texts or calls abroad. How do I fix this. When I try to call helpline abroad the call fails to go through

My phone is not receiving messages from Portugal Gov

Hello, I can't receive authentication codes from Portugal Gov, and seems like other phone services are okay, any help regarding this?

Resolved! Using phone in Caribbean

Does anyone know…… if I buy the Roam Abroad Pass for a recurring monthly fee, to enable use of my UK package, can I use this in the Caribbean Islands e.g. Grenada, St Lucia, etc…. Thanks Tracey

Resolved! Unable to make calls

I am visiting Oman. I have done everything suggested, set my phone and account right, paid for additional add on's and been notified I can make calls etc by EE but nothing, Apart from from call 150. I cannot because I cannot make any fu*(ing calls!Ad...

EE blocking Amazon Verification Codes

I am unable to update my Amazon password or connect to my Alexa as both require a verification code from Amazon, spoke with Amazon who went through lengthy checks, all correct their end of they are saying EE need to remove blocks? I can see this has ...