Mobile Data

A place to ask questions and share tips about using mobile data.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 136604 Views
  • 49 replies
  • 20 Helpful

Slow wifi

Why am I getting less than 40mbs speed now when I pay for over 100mbs unlimited data, and until about Christmas I was constantly getting 135 - 140mbs on my sim router. It was great. Now the internet is buffering a lot!

Grahamjv by Visitor
  • 238 Views
  • 1 replies
  • 0 Helpful

Resolved! EE no longer tracking my data usage?

Hi,Since about a week ago, EE no longer appears to accurately track my data usage.I’ve attached 5 screenshots demonstrating this - the narrative as follows:1. Data before usage (98.1GB remaining)2. iPhone Mobile Data for EE Line (the only line on thi...

01A18634-E30F-4120-834F-FD7580BB6BD6.jpeg C44A1C79-83A6-459D-A423-61D11AC0FD6F.jpeg 5B4EBEE0-C156-4017-A959-76AA323E64B7.png BEFBB56A-5CEB-4CBC-A1B1-B7321366798E.png
cdd89 by Contributor
  • 503 Views
  • 6 replies
  • 0 Helpful

Ps4 pro nat type

I use s22 ultra for ps4 hotspot. On my previous phone, galaxy a13 5g ee hotspot was nat type 2. On s22 ultra it is now nat type 3. I put sim back in old phone and that also is nat type 3. I try contact technical support but messaging unavailable it s...

Connection

Absolutley rubbish cannot get signal in certain areas takes forever to connect to the internet using mobile data and neant ti be the best provider  load of rubbish phone says 4G but only ever 2bars sometimes hust 1 never full bars thinking if changin...

Tbirch17 by Visitor
  • 236 Views
  • 2 replies
  • 2 Helpful

Resolved! Paid for roaming pass but it’s not working

I’m in Kenya and have paid for a week’s roaming pass. it worked for about an hour and now isn’t working. Roaming settings are turned on, mobile data on - have restarted my phone several times.any ideas ? 

Isl by Explorer
  • 491 Views
  • 3 replies
  • 0 Helpful

Seperate sim cards

I have a two sim motorola phone with old EE simcard and my old number. Up to 4G. I have a new EE simcard issued, can I use this new card in this phone as data only and pay seperately for the data usage, preferably prepaid. As I wish to keep calls and...

jpchris by Visitor
  • 248 Views
  • 1 replies
  • 1 Helpful

Resolved! web browsing history

Hi, I have 3 phones/sim cards with EE one for each Son. On one account I would like to access browsing history, if possible any social media used , account is in my name, how do I access this?

pap66 by Investigator
  • 2735 Views
  • 1 replies
  • 1 Helpful