Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 135147 Views
  • 49 replies
  • 20 Helpful

Had 100GB and suddenly dropped to 43 GB without explanation

I am not happy that without warning l went from 100GB to 43GB without warning this is very concerning without telling me can you explain why this as happened lm hoing to go public as this is not righy l have been a good customer and EE are taking the...

Minx68 by Visitor
  • 285 Views
  • 1 replies
  • 1 Helpful

Mobile data

Have had no Internet all day saying I've got gb of data but not allowing me on apps saying data limit reached I have no data limit any ideas

Jayden31 by Investigator
  • 241 Views
  • 1 replies
  • 1 Helpful

PIMLICO - low coverage in SW1V

I was promised average speeds of 30mb, but in my flat in the middle of pimlico (London), using several times Speed Test, maximum is 6-7mb.I am considering cancelling and leaving as I am not receiving the level of service provided, and have reached th...

jcmoron by Visitor
  • 269 Views
  • 2 replies
  • 0 Helpful

Resolved! Transferred to EE but not able to make calls or use data

Have removed previous network provider profile, have turned off mobile data and switched back on, and tried resetting network settings but nothing has worked.  Have mobile data enabled also but despite seeing 4g and signal showing nothing accessible ...

Mw50 by Visitor
  • 311 Views
  • 1 replies
  • 2 Helpful

Resolved! Lost phone

Hi I reported my phone lost months ago then gave me a new phone and a SIM card with the same number does ee delete everything off my phone like wallet and photos and contacts and messages 

Resolved! Fair use policy - 50gb per monthly cycle?

Hi, I'm going to be travelling in France/Spain/Germany for 6 weeks and will be working for a period of that time and my job is data hungry (I use a 4G mobile data router in my motorhome).My question is whether the £15 roaming fee is for 50gb per mont...