Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Bill problems

Having had an upgrade late last year all I have had is problems even speaking to them I still get threatening letters and text messages it’s costing almost £100 a month so I don’t get cut off

How do I get an online printable invoice / receipt for my pay as you go account?

ITS SHOCKING that in this digital age, a big corporate company such as EE doesnt provide a way for PAY AS YOU GO CUSTOMERS to print their own VAT Invoices. (Which EE are legally required to provide) Instead its like squeezing blood out of a stone. On...

Intermittement wi-fi..charged £101 when told it was free. U didn’t cancel Origin

Resolved! Calling the USA from the UK

I had to make an emergency call from the UK to the USA yesterday. The call was from my EE mobile to a US landline. I have the Calling abroad from the UK free add on activated. Does anyone know how much the call will cost as i was on the phone for 20 ...

Bill

I paid the internet fee. When will i get my internet back????

Resolved! Contact coming to a end

Hi all, I have got myself in a situation that my phone contract (phone and sim deal) is going to come to an end but my issue is I am in Angola working but I am UK based. As I am in Angola calling 150 isn’t working was wondering what happens once your...

HAVE YOU GOT INTERNATIONAL CALLS SHOWING ON YOUR BILL THAT YOU DID NOT MAKE?

As a result of the migration from BT to EE my vulnerable dad has become the innocent victim of fraud crimes. Dad was sent an incorrect sim in december 2023 as part of the migration process, he contacted BT/EE on 150 he was told he could keep the sim ...

Higher Bills again

Message from EE, my bill is going to increase by 10%, I have 3 devices on the account. When i last spoke to them in July 2023 it was to reduce my outgoings, like a prat i ended up paying more, because the SIM for wifes tablet was increased to unlimit...

Resolved! Re: How do I check how long left on my contract

how long is left on my contract

Phone contract

Looking to change my current contract pay monthly.for a cheaper deal