All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...
I have just paid my BT bill and given Aspall refund but I also have my EE BILL paid by direct debit why both can you help
I have been offered a new contract of 25 GB and it is not showing up on the app or when I logging into the website also my balance is showing I am only getting 5GB
I have looked a the dates when they sent me message saying between nov and dec and my bill was correct because pay 60 pounds and it went down to 47 because paid extea on other month. Also before uprgaded gave them 30 days notice and they made a mista...
Can’t link my mobiles to ee account help
My wife, an EE customer had a problem receiving text messages on her phone while abroad. EE couldn't immediately correct the error. The upshot was EE phoned me on my EE phone and instructed us what to do. At the time I asked the EE customer services ...
Hi, I used to have esim and esim got deleted during reset. Your stupid app does download esim but ask to verify using opt sent on same phone number which esim not able to work. Its chicken and egg and you have a massive problem here. So anyway, i hav...
Payment not accepted with card from Australia
I got a WiFi device back in 2021 and the contract ended last year 2023. I asked them to cancel it as I no longer needed the wifi device. They canceled it. But now I've noticed it's still on my bill and I'm being charged £9 a month.I don't understand ...
Here is my experience. 24month plan on sim out of contract Feb 24, Flex payment for the phone 12 months left.Several calls to try to reduce/better deal on the sim plan failed after being cut off by the operator multiple times (don't want to upgrade.....
