Bills i have had a charge from BT and EE when i changed to EE WHY

156deeFORme · ‎27-12-2023

I have just paid my BT bill and given Aspall refund but I also have my EE BILL paid by direct debit why both can you help

Northerner · ‎27-12-2023

Hi @156deeFORme

They are both different companies. What services do you have with each company?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

View solution in original post

Northerner · ‎27-12-2023

Hi @156deeFORme

They are both different companies. What services do you have with each company?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

XRaySpeX · ‎27-12-2023

When you moved from BT to EE for your services you would have received :

A final bill from BT giving you a refund for the time after you left that you had already paid in advance in your previous bill.
An initial bill from EE for your new monthly fees 1 month in advance.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Yahoo24 · ‎11-03-2024

Whilst by is moving across there’s something going on weird with double bills and unrecognised calls - we stance is hold the bill payer to ransom - but log with ofcom and report to which they’ve hit a full investigation going on into networks on this issue as over 300 people have reported issues when I last checked in Jan 24