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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8728 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 19060 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 36941 Views
  • 49 replies
  • 11 Helpful

Direct debit

Why if i have set up a new DD , do I keep getting messages telling me if I don't pay next month's bill which is due on the 4th, and the fact it was set up over a month ago, being told i will loose a lot of my benefits?

Redontop by • Visitor
  • 288 Views
  • 1 replies
  • 1 Helpful

Resolved! BT Employee

Hi there ....i'm a BT Employee and wanting to discuss upgrading my family plan....any help would be appreciated  

Resolved! Upgrade

Hi, my husband and I are both coming to the end of our contracts and are looking to upgrade our iPhones.  We are both on separate contracts - is there away to share/structure contracts to be more cost efficient? Any guidance suggestions welcome

Emma1008 by • Explorer
  • 314 Views
  • 2 replies
  • 1 Helpful

Resolved! Suspended account

I paid my bill on time and intended to pay the next one a bit sooner so I was ahead, I have been suspended until I make a payment which I need my phone activated to accomplish.I'm really dissatisfied  atm and wondered what help I can get as I was sud...

Cb8066 by • Visitor
  • 279 Views
  • 1 replies
  • 0 Helpful

Resolved! sim card upgrade

i upgraded my contract to a sim only will i get a new sim card or do i keep using the one i already have

harryc15 by • Visitor
  • 302 Views
  • 1 replies
  • 1 Helpful

EE new contract

Hi there,I had a contract with ee iPhone 11- Monthly but I cancelled it and I’ve received a pac code from EE, but I’ve decided to buy a new contract and phone with EE but I want to keep my old number. Thanks 

Cait98 by • Visitor
  • 265 Views
  • 1 replies
  • 0 Helpful

Sony payment?

HiHas anyone else had a charge of £25.99 from Sony App Store but haven’t made this purchase? I’ve got it twice showing on my latest bill Thanks

Rtoy by • Explorer
  • 681 Views
  • 1 replies
  • 1 Helpful
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