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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8361 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18560 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35981 Views
  • 49 replies
  • 11 Helpful

Resolved! New contract

I have just been advised that if I take out a new contract that I will need to not pay my monthly bill when it comes in but that I’ll also be charged an extra months contract fee which will be refunded at the end of my contract. This is absolutely lu...

Unable to upgrade online

I am trying to upgrade 4 phones on my family account, however, when I try on the EE app, online through google chrome and Microsoft edge I keep getting this error message - 'Unfortunately, we couldn't log you in, but you can still buy or upgrade - ju...

eprior77 by • Investigator
  • 671 Views
  • 8 replies
  • 2 Helpful

Resolved! Charge to bill

Ever since the EE app update. My charge to bill subscriptions have failed and will not go through. It has rejected any charge to bill payments. Is anyone else having this problem?

dylan415 by • Valued Contributor
  • 386 Views
  • 4 replies
  • 3 Helpful

Broadband

Hi I took a broadband contract out with yourselves in may of £20 a month the letter states all my bank details etc are correct but I still have not made a payment I’m just wondering why ? 

R

My roaming was for a month in May while in Spain it was cancelled and you have still been taking it out.

Resolved! payments

i got contract and payed my £20 upfront i then got my first monthly payment two weeks later which should’ve have been end off month now my next payment is in 2nd august which was 20 days after my last payment why am i getting money out so often when ...

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