Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Change direct debit date

Nhs discount not applied for two months

When I upgraded I applied a nhs discount code this was accepted and have emails to prove this from ee but for two months they have not been applied I have rang up several times and complained and have been given every excuse they can think of and hav...

Bill had ee mobile broadband took £85 my last bit of money i was trying to send

Hello I've

Resolved! Ending 4g contract

Hi, my 4g contract is due to end in a few weeks. Is there a way of setting this do it doesn't automatically move to rolling 30-day contract. Fibre is being installed in our village so 4g, which is useless even with external antenna, is no longer need...

Payment

Hi I make payment and my card is not working still

Canceling my ee

I’ve got an ee iPhone on a plan that I have been trying to cancel for 3 months but want to retain my number for six months whilst my company is going through receivership. Nobody calls me. I’m in Australia and won’t be returning. I do need to keep my...

pricing

looking at 4 plans for upgrade 3 plans say essential plan 6 months half price one says essential plan half price does that also go up after 6 months

Contract

My contract is coming to an end in a couple of days but I want to stay on this contract no upgrades but I don't see anywhere that I can do that, and I'm just a bit confused by the whole thing

Can't use 30% student beans dicsount and can't remove multiline discount

Hi, For two weeks, I have been trying to apply for a discount from Student Beans, which is worth 30 %, and complete my purchase. The deal I was looking for was unlimited data, which cost 36 GBP originally and should be around 25 after the discount. T...

purchase history

hello please can i find out if i can get a copy of my purchase history thank