Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

This company has, genuinely, the most user unfriendly service i have ever seen.

just wanted it out their. its actually terrible. you took a month to sort out my new contract returns. put down missed payments on my credit file. and im now at a point where i cannot get a new phone anywhere. and now you keep messaging me to contact...

Regarding bill

Unresolved technial network issues

Hi there You charged me for all the calls I made to you to resolve me technical issues. Please reimburse me as you confirmed you'll resolve this and you haven't done this yet and charged me for all calls made to you

Hi guys i will like to let you know i am in Africa and i need to my balance ??

Resolved! Additional line

Hi guys, I have just had a sim only and I want to add an additional line for my partner on my account. How long do I have to wait until I can do this? my account is really new around 3 days old thank you

Resolved! I want to cancel contract

Resolved! My contact has been cancelled with 10 days before

Hi,.my contract has been cancelled with 10 days before the agreement date. Can't use my phone at all anymore

Resolved! Lead phone on account

I have several phones on my account but they have one of my children's phone as the lead number on my account. I have contacted them several times to change it but still no luck, any suggestions?

Resolved! Device change after 14 day period

Has anyone ever changed their contract device after the 14 day cooling off period?The contract itself is fine I just can't get used to my new phone and would like to change back to Apple. Has anyone ever done something similar and was it simple and c...

Resolved! Cancel sim card

I would like to cancel the Sim that I pay £10 each month