Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

I have 3 accounts and my one finished 8/8/2023 but I am still being charged.

Change of ownership

My ex partner has started a change of ownership for my phone and I have been told to contact yourselves to finish the process

EE has wrongfully charged me £373

I was abroad and lost my sim. I contacted EE on call from abroad to request an E sim but they told me that I was on a pay as you go and could only get a physical sim which was not possible since I was abroad. I was told that I can convert to a contra...

Poor customer service

HiI bought a sim 4gee wifi , the signal is poor in our area and there is no internet. I call ee on the phone to cancel the contract the customer service told me that my contract is cancelled and I don’t need to oay any pence because I was in the co...

Resolved! Change direct debit

Resolved! My contract

Where can I find my contract expiration on the app

Call history

Hello,I deleted a number for out my call history on my IPhone and I am trying to get the number back, are you able to send my call log or history

EE 5gee contract

I had an 18month contract for 5gee which ended recently. When I received the letter about minimum contract coming to an end I called and changed to a month to month contract once the minimum term ended.It now shows I have an overdue bill for a 19th m...

Re: End contract

this does not help I want to cancel this contract for tablet I have that finishes at the end of this month. I am on the phone waiting for someone to help some joke they won't answer the phone have been waiting for 20 minutes+ me paying for the call...

Resolved! Upgrade

Hi, I'd like to move to a similar only contract now that I'm.out of my fixed contract period but calling to do this is difficult as there's always a long queue. Any other way to do it other than going in store?