Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 8411 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 18622 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 36094 Views
  • 49 replies
  • 11 Helpful

Unable to find my account

I called up EE to cancel a pay monthly sim, I was told they couldn't find my account and I haven't been sent my account number to pair things with my EE account but I'm still having to pay for the sim 

Resolved! Billing

Hi,whenever I click on pay now it takes me to approve my account and once I’ve done it it keeps coming up with a text saying your payment was not successful. How do I fix this

Mahad20 by Visitor
  • 242 Views
  • 2 replies
  • 2 Helpful

Resolved! password

How do I set up a password online to allow parents to speak to EE on my behalf

lewjack1 by Visitor
  • 234 Views
  • 1 replies
  • 2 Helpful

Equipment credit

Hi just got a quick question I have had an equipment charge added on to my first bill  it says Equipment credit for iPhone 15 128gb blue -£730 iPhone 15 128gb blue £760total - £30My monthly charge should be £50.40 I was wondering if I will be charged...

ZELEMMONS by Investigator
  • 544 Views
  • 9 replies
  • 4 Helpful