Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40827 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 74441 Views
  • 7 replies
  • 12 Helpful

Bright Box 2 Router

Is it possible to connect a 4g dongle to the router via USB?If so what settings on the router need adjusting.Apologies if this has been asked previously, couldn't find anything.Many thanks. 

Bing5 by Visitor
  • 113 Views
  • 1 replies
  • 0 Helpful

Smart hub location.

Wonder if someone could help me. I'm a new EE customer my stuff will be getting put in on the 19th. As of right now I'm currently with Sky. I have the sky WiFi box in my room and the openreach box downstairs that's connected to my ADSL socket, this a...

Nerkmo by Investigator
  • 242 Views
  • 3 replies
  • 0 Helpful

New customer IPV6

Hi,Just signed up for EE broadband (FTTC, FTTP not available here yet). I should have asked if it supports IPV6 when ordering but forgot.So doesit support IPV6 and what size prefix is delegated?I have seen several contradictory posts some saying it d...

MikeAK by Investigator
  • 307 Views
  • 7 replies
  • 3 Helpful

Ghost Ring Camera

New to EE, I've set up my Smart Hub and connected my (numerous) devices with the new SSID and password.  When I check what is connected is says that a Ring Camera is connected - but I don't own a Ring Cameral?  Am concerned someone has already jumped...

OHbi-Wan by Investigator
  • 145 Views
  • 2 replies
  • 4 Helpful

Please help to solve my big problem

As I am a BT broadband user, I applied to your company's enfield town branch on 7.2.2024 to get 2 sim cards. The employee of your institution stated that there would be no penalty if I switched from BT to EE in broadband, the monthly payment would be...

UfukY by Explorer
  • 165 Views
  • 3 replies
  • 0 Helpful