I want to pay my final bill for my broadband, but I can't find the payment opt.

Tommychou · ‎27-11-2023

Hi all, I want to pay my final payment, but when I go to my payments section, the system only shows up "payment help" and I really could not find any methods to pay my bill. No Direct debit etc. Many thanks!

XRaySpeX · ‎27-11-2023

The payment methods have been removed from that page of your MyEE for BB because you've now cancelled your BB & EE intends to take the final payment from your unchanged normal method of payment. You should not have stopped your DD until you had paid off everything. Now you'll have to call EE to settle your bill.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎27-11-2023

@Tommychou : Your final bill will be taken from your normal method of payment. Just don't cancel or change it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Tommychou · ‎27-11-2023

but I cancelled before I leave the UK.. how can I do..

XRaySpeX · ‎27-11-2023

What was your normal method of payment? What did you cancel?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Tommychou · ‎27-11-2023

I used to use 'Direct Debit' for monthly payment, bur right now I could not find the set up Direct Debit anymore in payment manage.

Tommychou · ‎27-11-2023

As you could tell, my payments are gone, only left with payment help, but it can't really help..

XRaySpeX · ‎27-11-2023

The payment methods have been removed from that page of your MyEE for BB because you've now cancelled your BB & EE intends to take the final payment from your unchanged normal method of payment. You should not have stopped your DD until you had paid off everything. Now you'll have to call EE to settle your bill.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)