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Discussion about devices operating on Android including unlocking your device

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Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by • EE Community Support Team
  • 51336 Views
  • 74 replies
  • 27 Helpful

EE no Data and Android V9 incompatibility issue

The information provided to me today by EE is that the mobile data does not work if your phone has an Android V9 or earlier. I just moved from Plusnet to EE and was informed by EE of the issue today. Why does EE not let potential customers know of th...

Retrieving photos on water damaged phone

Is it possible for EE to retrieve photos on a broken phone? Unfortunately I don't think I backed them up. I spoke to someone from EE on the phone when I was sorting out an early upgrade and I'm sure he said something about EE being able to retrieve p...

ness1195 by • Explorer
  • 262 Views
  • 4 replies
  • 1 Helpful

Resolved! Phone locked

My phone has locked me out and will not accept my pin,  

ADM60 by • Investigator
  • 356 Views
  • 5 replies
  • 1 Helpful

Casting icon TNT Sports

I have lost the casting icon on my Android phone for TNT Sports. I have the BT Sport to big screen add-on as part of my EE package. I can get the sport on my phone screen, but there is no icon to cast it to my Sony TV.

No mobile network

So I have a Samsung s22 ultra, had it for nearly 2 years and besides the charging port being damaged, it's now telling me I have no mobile phone network. So I'm stuck. I can't even call EE to sort out the issue. 

Jaxman94 by • Visitor
  • 254 Views
  • 2 replies
  • 0 Helpful

Resolved! Upgrade

Hi I have just recently upgraded my phone and they were supposed to send me a 4 digit pin to me for when I get my phone in the mail but I have nothing so what do I do about it if I don’t have this pin I can’t have the phone

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